Not fancy. Clean rooms. Nice staff. Pet friendly
The room was clean, the bed was comfortable, and I got a good rate. That was exactly what I was looking for after a long day on the road. The only issues were that the light above the bathroom mirror wasn't working and the curtains on the windows were too thin to block out the bright lights from the pool area. We were too exhausted to care though.
Very convenient location next to highway. Rooms were pretty good relative to price. The little extras were nice (breakfast, coffee bar, free cookies). Overall a pretty good value, the hotel served its purpose. Some of the staff could have been friendlier, but they weren't rude.
Hotel is filthy. First room checked into had thick animal hair on floor. Housekeeping do not vacuum the floors at all. Two beds in room and one bed had body hairs throughout the sheets and the iron wasn't wrapped. Second room, floor dirty and with crumbs. Pull back the sheets on one bed, body hair again and on the second bed was a dead stink bug on the sheets by the pillows. Third room floor still dirty, one bed, sheets still had body hair, not changed at all. Talked to the front desk next morning, which already new of situation told me to have Priceline call Shathena Caton which I was told was the manager, will have Priceline give a full refund. Priceline called and was told no refund will be given. I called and Dana, the manager on duty tells me the same, no refund will be issued and that Shathena was not a manager just a regular employee. I asked Dana was she aware of the problems. Really was no concern to her. I do have pics to back up statement. Majority of customers don't inspect the bed, you need a bright flashlight or even the light on your smartphone. Rooms have low light therefore you can't see the filth /body hair. Alot of reviews read good but running through 3 rooms back to back, tells me alot of customers really don't inspect where they lay down at night... in someone else's filth.
Didn't seem secure. Filthy. Toilet paper hadn't been changed or even folded over (some places just fold the end) since last occupant. Something white and crusty on remote control so i wouldn't use the TV.
Quality Inn Spring Mills Martinsburg North is a US Lodging based in Falling Waters, Maryland. Quality Inn Spring Mills Martinsburg North is located at 1220 T J Jackson Dr, Falling Waters, WV 25419, USA.
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